Effective date: September 10, 2024
At Syandus, we value your privacy and are committed to protecting your personal information. This Privacy and Cookie Policy explains how Syandus, Inc. ("us", "we", or "our") handles data when you use our AliveSim platform at https://alivesim.com (the "Service").
We believe in transparency and want you to understand how we collect, use, and safeguard your information. Your trust is important to us, and we strive to use your data responsibly and in accordance with this policy.
Syandus typically works with organizations (our "Customers") who use our AliveSim platform to create and deliver content to users like you. In most cases, this means:
In some cases, Syandus may create content directly and have a more direct relationship with you regarding your data. We'll make it clear when this is the case.
This policy outlines how we handle data in both scenarios, whether we're following a Customer organization's instructions or managing data directly.
We only use essential cookies that are required to deliver an AliveSim experience. These cookies are always enabled and required to use the AliveSim website.
The essential cookies are used as follows:
No third-party tracking cookies are used on this website.
As a data processor, Syandus collects and processes information as directed by our Customers. The types and purposes of data collection are determined by our Customers. In cases where Syandus acts as a data controller, we collect and use data as described in this policy.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address, browser type, pages visited, time spent on those pages, and other diagnostic data.
Syandus Inc. uses the collected data for various purposes:
When Syandus acts as a data processor, the legal basis for processing is determined by our Customers (the organizations providing you access to AliveSim).
In the limited cases where Syandus acts as a data controller, we process personal data based on the following grounds:
For specific information about the legal basis for processing your data when we act as a processor, please contact the organization that provided you access to AliveSim.
Syandus has a Data Processing Addendum (DPA) that governs our data processing activities on behalf of our Customers. End Users should contact the organization through which they accessed AliveSim for information about how their data is handled. The DPA ensures that data processing activities comply with applicable data protection laws.
Syandus Inc. will retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our Customers' requirements, or as required by applicable laws and regulations.
Our data retention periods are primarily determined by:
As a data processor, Syandus adheres to the retention instructions provided by our Customers (the data controllers). Retention periods may vary significantly based on the specific use case, customer needs, and relevant industry regulations.
In the few cases where Syandus acts as a data controller, we aim to retain Personal Data for no longer than necessary to fulfill the purposes for which it was collected. We are working towards a standardized retention period, unless a longer retention period is required by law. Please contact us if you have specific concerns.
End Users should refer to the privacy policy or data retention policy of the organization through which they accessed AliveSim for specific information about how long their data will be retained.
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Syandus Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
As an End User, you have certain data protection rights under applicable laws such as the GDPR. However, the application of these rights may vary depending on the context in which your data is processed, particularly in employment-related scenarios.
For data that Syandus processes on behalf of our Customers:
For data that Syandus controls directly, you can contact us (at the email listed below) to exercise your rights, which may include:
We will respond to your request in accordance with applicable data protection laws, taking into account the nature of our relationship and any overriding legal obligations or legitimate interests.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have questions about this Privacy Policy or how your data is handled when Syandus acts as a data controller, please contact us via email (support [at] syandus [.] com). For questions about data processed on behalf of our Customers, please contact the organization through which you accessed AliveSim.
Syandus: Virtual immersive learning technology that transforms knowledge into real-world performance. We immerse participants in realistic virtual situations with one-on-one expert coaching that gives them experience making optimal decisions. Syandus Learning Modules combine cognitive science principles, the realism of game technology, and our customer’s proprietary content, to deliver rapid skill acquisition. Modules are cloud-based for easy deployment, fully trackable with embedded analytics, and can be used on any web-enabled device.
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