Immersive Simulation Technology to Build Sales Competency

We’ve all heard that onboard training can feel like drinking through a fire hose. Without practice in their new role, trainees will quickly forget much of it.

AliveSim enables trainees to practice how to use this knowledge in common situations, in a safe environment, with personalized, expert coaching.

Salespeople recognize what optimal decisions look like, and are better able to know when and how to apply them with their prospects. This is much more effective than waiting for corrective coaching in the field, and is often one of the business drivers for customers using AliveSim.

Transitioning sales teams from old habits to a new sales processes is daunting. Telling them what to do is not enough. Corrective coaching in the field is not effective. Instead, allow the sales team to practice using your new sales process, virtually. This practice, with nuanced feedback, helps reinforce “why” the new process has value, builds confidence in how to use it, and begins to establish new behaviors. This is a classic example of a behavior change that’s next to impossible without practice. AliveSim was built to solve this knowledge transfer problem for you.

If you are like most sales organizations, you have a set of common performance gaps that your average performers struggle with. Most of these involve suboptimal decision-making, leading them to be less successful. AliveSim enables your salespeople to practice navigating challenging sales situations, with a virtual prospect, in a safe environment, with expert coaching, so they can learn how to overcome these performance gaps. Because they have experienced how to overcome these gaps in realistic virtual situations, they perform better in the field – all without burdening your field coaches or sales managers.

Many sales organizations struggle to control the message. Once new messaging strategies are set into motion, sales people apply them differently, and field coaching varies with available time and coaching acumen (particularly with busy sales managers). AliveSim modules gives each sales person virtual experience, using the same messaging, talk tracks, and coaching feedback. The result is a consistent experience across the entire sales organization that reinforces training, drives sales competency, and supplements field coaching.

You trained them, but are they applying newly-learned knowledge properly in real situations? Sales managers and coaches cannot provide objective performance data across the organization. AliveSim virtual scenarios can help! We analyze every decision and give you a standardized view across your organization: Where your people are struggling, where they are improving, and where more live coaching may be needed. Use these virtual selling scenarios to measure selling skills of new sales people, or assess pull through of new processes across your organization.

The best sales coaches immerse their coachees in dynamic sales situations, and help them to recognize and navigate the situation optimally. This virtual practice is highly effective, but it takes skill and time. If you do not have enough of these great coaches, AliveSim can help. AliveSim captures these sales situations and your best coaching in software, so it can be consistently scaled across your organization. AliveSim can help train coaches too. Then AliveSim measures what virtual coaching was needed in each situation, so you know how your sales team is doing.

Customers use AliveSim to fill the gap between training and real-world performance. They recognize that passive videos, webinars, and more e-learning reinforcement are not effective. This is not surprising since none of those learning modalities are built around practice with coaching. With AliveSim, you gain all the benefits of practice, with personalized coaching, which leads to: more retention from personally applying the training, more reinforcement of key concepts, and more behavior change through practicing new behaviors in realistic virtual situations. Plus, it’s engaging, gamified, and fun, which drives even more retention.

The data is clear: Sales organizations that coach, perform better than those that don’t. Until now, it was difficult to automate coaching around optimal sales decision-making. AliveSim gives you the ability to strategically automate practice and coaching to pull through training, introduce new processes, and close common performance gaps. The result is consistent, measurable, virtual sales experience, scaled across your sales organization to improve competency. Finally, you have an intelligent, automated solution to improve sales competency, without increasing the load on sales managers and coaches.

With AliveSim, conversational virtual prospects, reps, and coaches provide the perfect role plays to practice decision-making, in your customized selling environment. It even reveals what a rep or prospect may be thinking, to provide insightful, and sometimes entertaining feedback. Your very best coaching is consistently delivered in a personalized way, and reps experience what "great" looks like.

AliveSim is like having your reps do a personal role play with your best coaches, whenever they want. Imagine that!

Sales is about conversation, and the decisions that drive those sales conversations. Should you invest in the ability for sales reps to turn away from the prospect to see what’s behind them? Virtual Reality (VR) has its place, but offers no benefit to sales practice. AliveSim focuses completely on engaging conversation and decision-making, within realistic 3D environments – on any connected device, anytime, anywhere. It’s an immersive, stable, practical, scalable, platform to drive sales competency, without tethering your people to a headset in order to use it.

AliveSim allows sales organizations to improve sales competency using practice and coaching, without additional resources. This creates a significant ROI in several ways:

Identifying that first project is the starting point. Begin with a specific initiative, such as making your onboarding stick, pulling through a new sales processes, launching a new product, or closing performance gaps. Our customers often find that virtual practice with AliveSim, has more impact than video shoots, webinars, or gamified e-learning, and use that project shift as their starting point. We can start with standard modules. Or start with a short module, and expand over time. You can also expand the number of learners over time as you receive the “wow!” feedback from your sales people.

Over the years, Syandus has developed a streamlined, 4-stage development process that allows us to efficiently transform your sales situations, performance gaps, and other challenges, into interactive simulations. We take your SME and bring it to life with interesting, engaging, virtual humans, and embed personalized coaching based on your practices. Unlike video, our virtual humans are always available, and we can modify content over time when needed, rather than having to “reshoot” everything. In the future, you will be able to edit and create your own scenarios!