Effective Date: June 14, 2025
This Syandus Data Processing Addendum and its Annexes (“DPA”) is incorporated into each Terms of Service agreement (“Terms”) between Syandus, Inc. (“Syandus”, “we”, “our”) and the customer (“Customer”, “you”, “your”) for Syandus’ provision of Services on behalf of the Customer as defined below. Syandus and Customer are each referred to individually as a "Party" and collectively as the "Parties". This DPA is supplemental to, and an integral part of the Terms, including any amendments in a signed Addendum, and is effective when the Terms are accepted, and shares the same term.
In case of any conflict or inconsistency between the Terms and this DPA, this DPA will take precedence regarding the conflict or inconsistency.
All capitalized terms not otherwise defined herein will have the meanings as set forth in the Terms.
1.1 - “Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.2 - “Customer Data” shall include all Customer Content and any Customer Account, Authorized User, or End User data collected during the use of the Services.
1.3 - “Data Protection Laws” means all applicable worldwide legislation relating to data protection and privacy which applies to the respective party in the role of Processing Personal Data in question under the Terms, including without limitation European Data Protection Laws (GDPR and UK Data Protection Law), the CCPA and other applicable U.S. federal and state privacy laws, and other data protection and privacy laws, in each case as amended, repealed, consolidated or replaced from time to time.
1.4 - “Data Subject” means the individual to whom Personal Data relates.
1.5 - “Processor” means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.
1.6 - “Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data. The terms “Process”, “Processes” and “Processed” will be construed accordingly.
1.7 - “Personal Data” means any information relating to an identified or identifiable individual where (a) such information is contained within Customer Data; and (b) is protected similarly as personal data, personal information, or personally identifiable information under applicable Data Protection Laws.
1.8 - “Instructions” means the written directions provided by a Controller to a Processor, specifying actions to be taken with Personal Data. These actions can include, but are not limited to, depersonalizing, blocking, deleting, or making the data available.
1.9 - “Personal Data Breach” means the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by Syandus and/or our Subprocessors in connection with the provision of the Services. A Personal Data Breach will not include unsuccessful attempts or activities that do not compromise the security of Personal Data including unsuccessful log-in attempts, port scans, denial of service attacks, and other network attacks on firewalls or networked systems.
1.10 - “Subprocessor” means any subcontractor engaged by Syandus for the Processing of Personal Data.
2.1 - Scope. This DPA applies only to the Personal Data in Customer Account. For such Personal Data, Customer is the Controller, or you represent that you are acting with full authority on behalf of the Controller, and Syandus is your Processor. As stated in the Terms, Personal Data shall not contain Sensitive Data, as defined by the General Data Protection Regulation (GDPR), unless an Addendum to the Terms, agreed in writing, permits such Processing.
2.2 - Compliance with Laws. Within the scope of these Terms and in your use of the Services, you will be responsible for complying with all requirements that apply to it under applicable Data Protection Laws with respect to its Processing of Personal Data and the Instructions you issue to us. Specifically, without limiting the generality of the foregoing, you acknowledge and agree that you will be solely responsible for: (a) the accuracy, quality, and legality of Customer Data; (b) complying with all necessary transparency and lawfulness requirements under applicable Data Protection Laws for the collection and use of the Personal Data; (c) ensuring you have the right to transfer, or provide access to, the Personal Data to us for Processing in accordance with the Terms (including this DPA); and (d) ensuring that your Instructions to us regarding the Processing of Personal Data comply with applicable laws, including Data Protection Laws.
2.3 - Controller Instructions. The Parties agree that the Terms (including this DPA), together with Customer’s use of the Services in accordance with the Terms, constitute your complete Instructions to Syandus in relation to the Processing of Personal Data, including for purposes of the Standard Contractual Clauses, if they apply. However, you may provide additional written Instructions during the Term, provided they are consistent with the Terms and the nature and lawful use of the Services.
2.4 - Security. Customer is responsible for independently determining whether the data security provided for in the Services adequately meets Customer’s obligations under applicable Data Protection Laws. You may use the Services only if the security commitments in this DPA would provide a level of security appropriate to the risk in respect of the Personal Data. We have provided a Transfer Impact Assessment (TIA) in Annex 4 of this DPA to assist you in your risk assessment.
3.1 - Compliance with Instructions. We will only Process Personal Data for the purposes described in this DPA, including Annex 1 (Details of Processing), or as otherwise agreed within the scope of your lawful Instructions, except where and to the extent otherwise required by applicable law. While we are not responsible for compliance with any Data Protection Laws specific to your industry or jurisdiction, we will comply with all applicable Data Protection Laws, including the GDPR, in our Processing activities.
3.2 - Conflict of Laws. If we become aware that we cannot Process Personal Data according to your Instructions due to a legal requirement under any applicable law, we will (i) promptly notify you to the extent permitted by the applicable law; and (ii) where necessary, suspend all Services (and Processing) until such time as the legal requirement no longer prevents us from complying with your Instructions. If this provision is invoked, we will not be liable to you under the Terms for any failure to perform the applicable Services during the period of suspension.
3.3 Security. We will implement and maintain appropriate technical and organizational measures to protect Personal Data from Personal Data Breaches, as described under Annex 2 to this DPA ("Technical and Organizational Security Measures"). Notwithstanding any provision to the contrary, we may modify or update the Technical and Organizational Measures at our discretion provided that such modification or update does not materially lower the level of security of the Personal Data.
3.4 - Confidentiality. We will ensure that any personnel whom we authorize to Process Personal Data on our behalf is subject to appropriate confidentiality obligations with respect to that Personal Data.
3.5 - Deletion or Return of Personal Data. We will delete or return all Personal Data Processed pursuant to this DPA, on termination or expiration of your Services in accordance with the Terms except to the extent Applicable Law requires storage of the Personal Data. To the extent that we have archived Personal Data on back-up systems and such data has not deleted in accordance with our deletion practices, such data will be protected from any further Processing, and until the data is deleted, we will continue to ensure compliance with the Standard Contractual Clauses referenced herein. Customer is encouraged to export Customer Data and Personal Data from within the Services before terminating Services. The certification of deletion required by the Standard Contractual Clauses (if they apply) will be provided only on written request.
4.1 -Syandus will notify you without undue delay after we become aware of any Personal Data Breach and will provide timely information relating to the Personal Data Breach which may include the nature of the breach, likely consequences based on the information known, and measures taken or proposed by us to address or mitigate its possible adverse effects, if applicable. At your request, we will promptly provide you with such reasonable assistance as necessary to enable you to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if you are required to do so under Data Protection Laws.
5.1 - If a Data Subject Request or other communication regarding the Processing of Personal Data under this DPA is made directly to us, we will promptly inform you and will advise the Data Subject to submit their request to you. You will be solely responsible for responding substantively to any such Data Subject Requests or communications involving Personal Data.
5.2 - The Services provide you with several controls that you can use to retrieve, correct, delete or restrict Personal Data, which you can use to assist it in connection with its obligations under Data Protection Laws, including your obligations relating to responding to requests from Data Subjects to exercise their rights under applicable Data Protection Laws ("Data Subject Requests").
5.3 - To the extent that you are unable to independently address a Data Subject Request through the Services, then upon your written request Syandus will provide reasonable assistance to you to respond to any Data Subject Requests or requests from data protection authorities relating to the Processing of Personal Data under the Terms. You will reimburse us for the commercially reasonable costs arising from this assistance.
6.1 - Syandus engages Subprocessors to Process Personal Data in connection with providing the Services, which may include hosting and infrastructure, supporting features within the Services, or assisting in service and support. Prior to a Subprocessor's Processing of Personal Data, Syandus will impose contractual obligations on the Subprocessor that are substantially the same as those imposed on Syandus under this DPA. Syandus is liable for its Subprocessors' performance to the same extent Syandus is liable for its own performance under these Terms.
6.2 - A current list of Subprocessors is available in Annex 3 of this DPA.
6.3 - Syandus will provide Notice to Customers thirty (30) days before a new Subprocessor is scheduled to begin Processing Personal Data. We will give you the opportunity to object to the engagement of new Subprocessors on reasonable grounds relating to the protection of Personal Data within 30 days of notifying you. If you do notify us in writing of such an objection, the Parties will discuss your concerns in good faith with a view to achieving a commercially reasonable resolution. If no such resolution can be reached, Syandus will, at our sole discretion, either not appoint the new Subprocessor, or permit you to terminate the affected Services in accordance with the termination provisions of the Terms without liability to either party (but without prejudice to any fees incurred by you prior to termination). If you do not object to use of the new Subprocessor and terminate as set forth above, the Subprocessor is deemed to be accepted by you.
7.1 - You acknowledge and agree that Syandus may access and process Personal Data globally to provide the Services as outlined in the Terms. Specifically, Personal Data may be transferred to and processed in the United States and other countries where Subprocessors have operations. Each party will ensure that any transfer of Personal Data outside its country of origin complies with Data Protection Laws.
7.2 - EU Standard Contractual Clauses (2021 SCCs) Compliance. To the extent legally required, the 2021 SCCs for Module 2 (transfer from Controller to Processor), are incorporated into this DPA and take precedence over any conflicting terms, except as specified in Section 7.4 (Swiss Federal Act on Data Protection). The 2021 SCCs, will be completed as follows:
7.3 - UK SCC Addendum. To the extent legally required under UK Data Protection Law, the UK SCC Addendum forms part of this DPA and takes precedence over the rest of this DPA as specified in the UK SCC Addendum. Undefined capitalized terms used in this Section 7.3 shall have the definitions set forth in the UK SCC Addendum. For purposes of the UK SCC Addendum:
7.4 - Swiss Federal Act on Data Protection. For transfers of Personal Data subject to the Swiss Federal Act on Data Protection (“FADP”), the 2021 SCCs form part of this DPA as outlined in Section 7.2 (EU Standard Contractual Clauses (2021 SCCs) Compliance), with the following modifications to ensure compliance with the FADP:
8.1 - Syandus will make all information reasonably necessary to demonstrate compliance with this DPA available to you (on a confidential basis) and allow for and contribute to audits (“Audits”) as set forth below, including inspections conducted by you or your auditor in order to assess compliance with this DPA, where required by applicable law.
8.2 - You acknowledge and agree you will not exercise this right more than once per calendar year unless you have reasonable grounds to suspect non-compliance with the DPA and that you will exercise your Audit rights under this DPA by instructing us to comply with the Audit measures described in this 'Demonstration of Compliance' section.
8.3 - You acknowledge that the Services are hosted by our hosting Subprocessors who maintain independently validated security programs (including SOC 2 and ISO 27001).
8.4 - Any Audit requested by a Customer: (i) requires sixty (60) day’s advanced notice in writing; (ii) is conducted during Syandus’ normal business hours with minimal business disruption; and (iii) to the extent legally permissible, and to the extent that Audit disrupts Syandus’ normal course of business, Customer will reimburse Syandus for any time expended for Audit-related assistance at the rates mutually agreed upon by the Parties.
9.1 - Prohibition of the Sale and Sharing of Personal Data. Syandus will not retain, use, or disclose Personal Data outside of the direct business relationship between Customer and us. We will only keep, use, or share Personal Data as needed for our direct business relationship with the Customer.
9.2 - Legal Obligations to Disclose Personal Data. In the case of a legal obligation to provide Personal Data to a third party, to the extent legally permitted: (a) Syandus will promptly give the Customer a reasonable opportunity to contest the legal requirement or seek protection for the disclosure; and (b) after consulting with the Customer, Syandus will disclose only the minimum amount of Personal Data necessary to comply with the legal requirement.
9.3 - Compliance with CPRA Restrictions. Syandus will comply with any applicable CPRA restrictions on combining Personal Data in Customer Data with Personal Data received from other sources or collected from interactions with Data Subjects.
10.1 - Assignment. Neither Party may assign or transfer any of its rights or obligations under this DPA without the prior written consent of the other Party, except as permitted under the “Assignment” section of the Terms. No permitted assignment or delegation will relieve the contracting Party or assignees of their obligations under this DPA. This DPA will bind and inure to the benefit of the Parties and their respective permitted successors and assigns.
10.2 - Liability. To the extent legally permitted, this DPA is subject to the limitations of liability within the “Warranties and Limits on Liability” Section of the Terms.
10.3 - Miscellaneous. This DPA represents the complete understanding between the Parties regarding its subject matter of this DPA, combining all prior communications, understandings, and agreements. Any changes to this DPA must be made through a written agreement signed by both Parties. The failure of either party to enforce any provision at any time does not constitute a waiver of that provision or any other provision, nor the right to enforce any provision in the future. If any provision of this DPA is found to be invalid or unenforceable, it will be modified to the extent necessary to make it valid and enforceable. The invalidity or unenforceability of any provision does not affect the validity or enforceability of any other provision, and the DPA will continue in full force and effect as if the invalid or unenforceable provision had been modified or excluded as necessary.
Data exporter:
Name: Customer, as defined in the Terms
Address: Customer's address, as set out in the Order Form
Contact person’s name, position and contact details: Customer's contact details, as set out in the Order Form and/or as set out in the Customer’s Account as defined in the Terms.
Activities relevant to the data transferred under these Clauses: Processing of Personal Data in connection with Customer's use of the Services under the Terms.
Role (controller/processor): Controller (either as the Controller; or acting in the capacity of a Controller, as a Processor, on behalf of another Controller)
Data importer:
Name: Syandus, Inc.
Address: 600 Eagleview Blvd, Ste 300, Exton, PA, 19341, USA
Contact person’s name, position and contact details: InfoSec Officer, Syandus, Inc., support[at]syandus[.]com (subject: InfoSec Officer), or mail to Syandus, Inc. c/o InfoSec Officer
Activities relevant to the data transferred under these Clauses: Processing of Personal Data in connection with Customer's use of the Services under the Terms.
Role (controller/processor): Processor
B. Description of Transfer
Categories of Data Subjects whose Personal Data is Transferred. You may submit Personal Data while using the Services, the extent of which is determined and controlled by you in your sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of Data Subjects: (a) Authorized Users of AliveSim Studio, and (b) End Users of the AliveSim platform.
Categories of Personal Data Transferred. You may submit Personal Data to the Services, the extent of which is determined and controlled by you in your sole discretion, and which may include but is not limited to the following categories of Personal Data: (a) contact details such as name, email, title, or address, and (b) any other Personal Data submitted by, sent to, or received by you, or your Users, via the Services. You agree that Sensitive Data, as defined by GDPR, shall not be transferred to us, as stipulated in the Terms, unless agreed in writing through an Addendum to the Terms.
Frequency of the transfer. Continuous
Nature of the Processing. Personal Data will be Processed in accordance with the Terms, including this DPA, and may be subject to the following Processing activities: (a) storage and other Processing necessary to provide, maintain and improve the Services provided to you; and/or (b) disclosure in accordance with these Terms, including this DPA, and/or as compelled by applicable laws.
Purpose of the transfer and further Processing. We will Process Personal Data as necessary to provide the Services pursuant to the Terms, as further specified in the Order Form, and as further instructed by you in writing, if any.
Period for which Personal Data will be retained. Subject to Section 3.5 (Deletion or Return of Personal Data) of this DPA, we will Process Personal Data for the duration of the Terms, unless otherwise agreed in writing.
Syandus (the data importer) implements the following technical and organizational security measures.
Platform Infrastructure. The AliveSim platform is a cloud based multi-tenant infrastructure utilizing Amazon Web Services (AWS) to provide hosting and infrastructure services. The AWS data centers utilized are housed in nondescript facilities in the United States, with strictly controlled physical access.
Encryption of Data at Rest. Data is encrypted at rest via AES-256 (FIPS 140-2). Keys are managed by Syandus’ hosting environment provider, AWS.
Encryption of Data in Transit. Data in transit is encrypted via SSL and TLS 1.2.
Access controls: Our network access control mechanisms are designed to prevent unauthorized network traffic from reaching the Services infrastructure. These controls are regularly reviewed and will be audited as part of our ongoing efforts to achieve SOC2 compliance, ensuring they meet stringent security standards. The technical measures implemented include:
Monitoring and Vulnerability Assessment. To ensure ongoing confidentiality, integrity, availability and resilience of processing systems and Services we implement:
Continuous Improvement. We are committed to continuous improvement of our security practices.
Backup. Services data is backed up in a separate AWS region outside of the Services environment, and operational data is routinely backed up external to operational services with daily monitoring.
Recovery. Disaster policies and procedures are in place, with an annual plan review. With respect to disaster recovery:
User Identification and Authorization. Customer’s Users must authenticate their identity to access confidential Customer Data via either AliveSim authentication (password-less OTA, JWT), Customer single sign on, or a Customer LMS-SCORM API. Customer’s Users can only access the Services through authorized role-based permissions controlled by the Customer through their Account interfaces.
Data Separation. AliveSim servers and Customer facing Services are logically and physically secured from our internal corporate information systems.
Data Minimization. We do not ask for more Personal Data than is needed to provide our Services.
Least Privilege Access. Access control policies and procedures are based on the principle of least privilege and the need to know, to limit the access to personal data to authorized personnel only. Access privileges are evaluated on at least an annual basis.
Staff Controls. Syandus employees, contractors, and consultants sign agreements to adhere to confidentiality and company policies. Staff are trained upon hire and annually on their GDPR obligations and responsibilities, covering data protection, data privacy, cybersecurity, incident detection and response, endpoint protection, and access control. Training includes team review meetings for feedback, and policies are evaluated and updated annually as needed.
Additional Operational Controls. Microsoft 365 is used with additional protection for email attachments and links. Syandus staff are required to adhere to the following:
Syandus engages Subprocessors to assist us with our data processing activities in delivering the Services. A list of our Subprocessors and our purpose for engaging them is located on a Subprocessors webpage (available here) which is incorporated into this DPA.
Syandus: Transform your challenging situations into interactive scenarios where learners and multiple avatars engage in structured practice to make decisions the way top performers do. Our AI-enhanced platform (AliveSim) creates natural conversations and decision points through game technology and proven learning design, consistently delivering measurable performance improvements for leading organizations. Trusted by healthcare and enterprise customers, and accessible anywhere.
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