Effective June 14, 2025
This list of approved Subprocessors that process Personal Data is a component of the Syandus Data Processing Addendum (available here).
|
Subprocessor |
Description of Processing |
Location |
GDPR Compliance Information |
|
Microsoft |
Office 365. Processes emails, operational data, including Customer support. |
United States |
Microsoft Products and Services Data Protection Addendum (DPA) |
|
Hubspot |
Customer Account data. |
United States |
|
|
UserFlow |
Product support features via API. Name and email processed for AliveSim Studio Authorized Users only. No AliveSim End User data processed. |
United States |
|
|
Chargebee |
PCI-DSS Level 1 billing software provider accessed via API. Customer account name, admin names and emails. No AliveSim End User data processed. |
United States |
|
|
Help Scout |
Customer Support ticketing software including AliveSim End User support. |
United States |
This list of approved Subprocessors provide AI Services as described in the Syandus AI Services Addendum (available here). Note that these services process Customer Content for service delivery only and do not process Personal Data as defined in the Data Processing Addendum.
|
Subprocessor |
Description of Processing |
Location |
Enterprise Terms |
|
Microsoft |
AI text to speech (TTS for voices) and translation services. |
United States |
Microsoft Products DPA & AI Data Commitments - "Your organization's data is not used to train foundation models without your permission" |
|
|
AI text to speech (TTS for voices) and translation services. |
United States | Google Cloud Service Terms - Section 17: "Google will not use Customer Data to train or fine-tune any AI/ML models without Customer's prior permission or instruction" |
| Anthropic |
Future generative AI for content creation support |
United States/EU |
Anthropic Commercial Terms - "By default, we will not use your inputs or outputs from our commercial products to train our models" |
Syandus: Transform your challenging situations into interactive scenarios where learners and multiple avatars engage in structured practice to make decisions the way top performers do. Our AI-enhanced platform (AliveSim) creates natural conversations and decision points through game technology and proven learning design, consistently delivering measurable performance improvements for leading organizations. Trusted by healthcare and enterprise customers, and accessible anywhere.
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