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Call of Duty for Business: How Virtual Practice Can Deliver Performance

By Douglas Seifert, PhD on May 29, 2020 12:54:50 PM

(Originally published in Training Journal)

Training provides knowledge, but without practice, it quickly recedes and becomes a wasted investment. What can we do?

Call of Duty immerses gamers in a realistic virtual experience. Virtual game technologies can be adapted to do the same thing for business people – immerse them in realistic situations where they can safely practice making decisions, and then receive expert feedback and coaching. It’s a perfect fit for many training applications, such as leadership development, or adopting new processes in sales and coaching.

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How to Go Virtual with Skill Development Training

By Douglas Seifert, PhD on Mar 23, 2020 4:17:36 PM

Skill development requires intensive interaction, and typically involves one-on-one coaching. Therefore, moving this training online requires a different approach and different tools. E-learning tools, while effective at enabling knowledge acquisition, are woefully inadequate for the task. Good news! There are powerful immersive technologies that effectively move skill development online. In this article, we’ll explore them.

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How to Use Virtual Practice Technology to Drive Behavior Change

By Douglas Seifert, PhD on Feb 27, 2020 10:34:55 AM

This article was originally published in Life Science Trainers & Educators Network’s (LTEN) Focus Magazine.

Pulling training concepts through to the workplace is a challenge, particularly in leadership, coaching, and sales. Why? Because workers may “know” the concepts taught but lack the skill and the confidence to use them, once they’re back on the job. So, nothing changes.

Developing skills, particularly these soft skills, requires a different approach. Trainees don’t want to risk failure by trying something new in real situations. That’s where practice comes in. Roles plays at the end of a training session are a start, but they’re not comprehensive enough, nor do they provide the reinforcement weeks after training to drive behavior changes.

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Create a Real Conversation – Get the Most Out of Immersive Training Simulations

By Douglas Seifert, PhD on Jan 27, 2020 5:19:04 PM

 

Why all the interest in simulation for training? Because it has the potential to solve a big problem:

Enable professionals to effectively learn how to use their training knowledge, in real situations, to change their behavior and improve their performance.

We know that one-on-one mentoring and coaching works, but it’s time intensive and doesn’t scale. Simulation technology can serve as a cost-effective surrogate to solve this vexing problem.

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Analytics! Get the Most Out of Simulations and Virtual Experiential Training

By Douglas Seifert, PhD on Oct 17, 2019 2:02:03 PM

 

Do you wish you could measure where your learners struggle with applying their training in real-world situations? Wouldn’t that data be invaluable when considering additional or follow-up programs? Many of your L&D colleagues have the same wish. In this post, you will learn how you can actually obtain this data while substantially boosting the efficacy of your training programs.

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4 Ways to Transform Training Programs with Expert Mental Models

By Douglas Seifert, PhD on Nov 17, 2017 11:18:34 AM


How do we know what we know? It’s because we construct mental models that interrelate information in a sensible way, that we can test and refine with our experience. Learning requires that we assemble a new mental model, or integrate it into one we already have. These models can be completely wrong, flawed, suboptimal; or emulate the mental models of experts. Yikes! It seems we should care about mental models!

The mental models a learner constructs can directly impact the rate at which they achieve optimal performance, if at all. Let’s dive in...

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Cognitive Flexibility: How to Save Humanity (and Training) Through Pattern Recognition

By Douglas Seifert, PhD on Sep 20, 2017 9:00:00 AM


Humans are still the best pattern-recognition machines on the planet! (At least for now.) Yes, we have suffered losses to man-made machine, in Jeopardy, chess, and recently the game Go. But we recognize complex patterns in everyday life and transform them into actionable steps, in ways that machines cannot.

What’s our secret? Cognitive Flexibility. This trait allows us to diagnose, design, and problem-solve in highly unstructured situations where “rules” do not yet exist.

So, if we humans are so good at this cognitive flexibility thing, how can we use it to develop more effective learning programs?


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How to Include "Expert" Decision Making into Training with Cognitive Apprenticeship

By Douglas Seifert, PhD on Sep 14, 2017 9:00:00 AM


Think for a moment about someone you know that is an expert at something. They could be great at their job, defusing conflicts, or managing their health. Now think about how they do it, and how you would build a program to help others achieve better performance in that area. Pretty challenging, right? Why is it so hard?


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Get Real! How Experiential Realism Transforms Training through Effective Knowledge Transfer

By Douglas Seifert, PhD on Sep 8, 2017 9:10:21 AM


Does realism really matter in training? The short answer is... yes.

Realism is essential when the goal is to create virtual learning environments to transfer knowledge from the classroom or an e-learning program to real-world behaviors.  Two cognitive science concepts provide the underpinnings for why experiential realism improves knowledge transfer.   


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4 Cognitive Science Approaches to Optimize Knowledge Transfer in Training

By Douglas Seifert, PhD on Sep 1, 2017 3:48:35 PM


Why do so many e-learning programs focus on acquiring knowledge and then afterwards, expect learners to master the knowledge transfer to practical situations on their own? That’s like offering a course on flying a plane and then expecting learners to climb into a plane and take off.

What’s missing? Well, it’s an enormously important part of the learning process: skill acquisition. This is the skill to apply learned knowledge in fluid, real-world situations, and make more optimal decisions. This skill-building process – the flight simulator – is the critical part!

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